![]() Q: Can I change the name or the computer associated with the license?Ī: Yes, contact the flow cytometry facility. Q: Why did I receive an error message when logging into FlowJo Portal account in FlowJo software?Ī: For shared computer licenses, you must be on the computer associated with the license. For individual licenses, you can only have FlowJo open on one computer at a time. You are not charged for the individual FlowJo Portal accounts. Q: Do I get billed for everyone who creates a FlowJo Portal account?Ī: You only are billed for the actual licenses that you requested. Q: Can I receive another invitation if the one I got did not work?Ī: Yes, contact the flow cytometry facility for another invitation. Q: I did not receive an invitation to create my account when will I receive it?Ī: If you requested an individual license and did not receive an invitation, contact the flow cytometry facility. If you requested a shared computer license, you will not receive an invitation. Q: Who do I contact if I am having issues with my license, FlowJo software, etc.?Ī: Contact instead of the flow cytometry facility. ![]()
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